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Participant
September 4, 2025
Question

Re: 안녕하세요 환불요청합니다.

  • September 4, 2025
  • 1 reply
  • 56 views

구독취소와 환불요청합니다. 접속도 안하고 있는데 구독료가 빠져 나감. 취소 환불해주세요.

    1 reply

    kglad
    Community Expert
    Community Expert
    September 4, 2025

    no one can cancel for you.  you must cancel yourself.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

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    Shivangi_Gupta
    Community Manager
    Community Manager
    September 4, 2025

    Sure!

    Please follow the steps mentioned in the article shared by the expert above. Let us know if you find any issues while following the steps.

    ^Shivangi