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March 20, 2023
Question

Reach English Support Team

  • March 20, 2023
  • 2 replies
  • 248 views

Adobe's English and German support are very different. While the German support is largely incompetent and hardly reachable, the English-speaking one is mostly well reachable and forwards the requests accordingly if it does not get further itself from the beginning.
I don't remember how I used to reach English support. At the moment, only the German one is available to me via the CC desktop (or not, because never reachable).

Which setting should I change to only have to deal with English support right away?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 20, 2023

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  In the Chat prompt, type AGENT followed by ENTER key.
Twitter: https://twitter.com/adobecare

Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Phone support is by region.

Hope that helps.

Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2023

    assuming you need account help:

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    then 

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    <moved from cc desktop>

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