Reactivate my account!!!

Forum|Forum|8 years ago
January 10, 2018
2 replies
8022 views

Cancelled my account but overlooked the GIANT cancellation fee. I only use the app every other month sometimes less, it was not worth $50. Now I am charged $278??!! Please please reactivate my account. I'll deal with the $50 a month, just reactivate. Thank you.

Correct answer AxelMatt

Take a look here: Manage your Creative Cloud membership

If this doesn't help you have to contact the Adobe support.

Axel

D

Danial Dani1

Participant

Hello
My account is deactivated. Please solve my problem and give me my old account

Peru Bob

Community Expert

@Danial Dani1

Once an account is deleted, it can't be restored.

Or is there some other issue?

Shivangi_Gupta

Community Manager

Hi Danial,

We appreciate you reaching out. If you have requested for deleting an account, it can be retrieved by signing in to your account within 27 days as mentioned here: https://adobe.ly/44WxVjz

The account you used to post this thread does not have any active or trial subscriptions. I am assuming you are talking about a different account. Could you share the account's email address with me through direct message? I'll look into the details.

^Shivangi

AxelMatt

Correct answer

Community Expert

Take a look here: Manage your Creative Cloud membership

If this doesn't help you have to contact the Adobe support.

Axel

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