Skip to main content
J2026
Participant
Jul 26, 2026 10:57 PM UTC
Answered

realicé mi pago mensual de Adobe pero me sigue apareciendo que no he pagado. qué puedo hacer? Gracias!

Hice el pago unos días después de la fecha límite desde el botón “intentar de nuevo”, el débito se reflejó en mi tarjeta y al momento en la ventana cc de adobe pero me sigue saliendo la advertencia de “problemas con el pago”. 

    kglad
    kgladCorrect answer
    Community Expert
    Jul 27, 2026 12:08 AM UTC

    expanding on ​@Peru Bob ‘s post

     

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then, if it is, sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    View reply

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 27, 2026 12:08 AM UTC

    expanding on ​@Peru Bob ‘s post

     

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then, if it is, sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jul 26, 2026 11:21 PM UTC

    Check your account:
    https://account.adobe.com/

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices