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christian_espinel
Participant
July 26, 2026
Answered

realicé mi pago mensual de Adobe pero me sigue apareciendo que no he pagado. qué puedo hacer? Gracias!

  • July 26, 2026
  • 2 replies
  • 29 views

Hice el pago unos días después de la fecha límite desde el botón “intentar de nuevo”, el débito se reflejó en mi tarjeta y al momento en la ventana cc de adobe pero me sigue saliendo la advertencia de “problemas con el pago”. 

    Correct answer kglad

    expanding on ​@Peru Bob ‘s post

     

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then, if it is, sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 27, 2026

    expanding on ​@Peru Bob ‘s post

     

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then, if it is, sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 26, 2026

    Check your account:
    https://account.adobe.com/

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