Skip to main content
A
ALMIRANTE355522728ycx
Participant
February 19, 2024
Answered

Reativar assinatura

  • February 19, 2024
  • 3 replies
  • 398 views

Saudações!

 

Perdi o prazo de ativação da renovação da minha assinatura. Estou tentando reativar. Já ativei a renovação automática e já atualizei os dados de cobrança e pagamento, porém não não recebi a liberação para acessar os apps. O que falta eu fazer para receber a liberação?

    This topic has been closed for replies.
    Correct answer gupta shivangi

    Hi @ALMIRANTE355522728ycx,

    As per your account info, the subscription got activated on February 20, 2024. We hope it is working fine for you.

    Let us know if you have any questions.

    Regards,

    Shivangi 

    3 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    February 24, 2024

    Hi @ALMIRANTE355522728ycx,

    As per your account info, the subscription got activated on February 20, 2024. We hope it is working fine for you.

    Let us know if you have any questions.

    Regards,

    Shivangi 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 20, 2024

    does your account show your subscription is active - https://account.adobe.com

     

    if yes, does your cc desktop app show trials, not download?

     

    if no, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    I
    iCharles
    Legend
    February 20, 2024

    Hi @ALMIRANTE355522728ycx ,

     

    I have reviewed the account that you used to post here and found that you have a Creative Cloud All Apps Individual subscription. Hence moving your post to the Account, Payment, and Plan for further assistance.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices