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Sn13
Participant
February 18, 2020
Answered

Receipt

I have monthly payment for adobe, and I would like to get a receipt every month in my email, is that possible? 

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Tom PattynCorrect answer
Adobe Employee
February 18, 2020

Hello,

If you're paying monthly, then you should get an email each month "Thanking you for your order" with your invoice.

If this is insufficient, then you can print your invoices instead:

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

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7 replies

Nutrien Wonderhub
Participant
June 27, 2023

For a company that is trying to push itself and "Business software" this sort of oversight, that could be easily fixed, is insane. Also WOW is their support ever complete garbadge.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 28, 2023

    these are user-to-user forums.

     

     for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

     

    for others, use https://www.adobe.com/products/wishform.html

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    Adobe Employee
    Tom PattynCorrect answer
    Adobe Employee
    February 18, 2020

    Hello,

    If you're paying monthly, then you should get an email each month "Thanking you for your order" with your invoice.

    If this is insufficient, then you can print your invoices instead:

    https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

    Translate
    photofan1
    photofan1
    Known Participant
    March 6, 2020

    I don't get a monthly "Thank you for your order" email. I only get lots of marketing emails and a notice if my payment doesn't go thru for Creative Cloud. We don't need invoices, we need receipts, which you make a pain to acquire. I just spent 45-55 minutes with chat support staff. I learned Adobe only has/keeps the previous six months of receipts, however to get them, you must request them from support staff. Receipts are not available when you log in to your account, only invoices. To get receipts, I was told to request them every six months. So if I'm late with that request, then I'll lose the chance to get receipts older than six months.  Ridiculous.

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      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 18, 2020

      This is a public forum, not the link to Adobe support. 

      Sorry, but we're normal users and we can't help with account and/or payment problems. 

      Please click the link below to contact Adobe staff to help.  

        

      Be sure to remain signed in with your Adobe ID before accessing the link below  

      You have to allow 'cookies' in your web browser for this to work  

      https://helpx.adobe.com/contact.html 

       

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      David5C99
      Participating Frequently
      June 5, 2021

      Support will not help with this issue. We've been asking for months for automatic receipts.

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