Received error when I tryed to cancel plan, still got charged.

Forum|Forum|3 months ago
October 15, 2025
1 reply
303 views

Hi all, I signed up for a free trial a while back for adobe acrobat. I tryed to cancel it multiple times before it renewed since I really didnt use it much or need it, however I kept recieving errors and it wouldn't cancel. I now have been charged for it and I need to get a refund, how should I proceed?

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creative explorer

Community Expert

@reg_3429 did you buy this on your computer or mobile device? The reason I ask is that your subscription is limited to Apple or Google.. Also, Adobe cannot manage or upgrade these mobile-only subscriptions because billing is handled by Apple or Google.

If you bought through adobe.com, then you need to cancel it through your account. Granted, you may be charged for a cancellation fee as well. Be sure to review the terms shown during cancellation.

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Understand Adobe's subscription terms and refund policies

m

R

reg_3429Author

Participant

I signed up for the free trial on my computer through the website. I have since been able to cancel it, but it already charged me around 1-2 months worth of the premium subscription because I wasn't able to cancel it earlier. Based on the information you've kindly provided, how do I request a refund for the money I was charged as I wasn't able to cancel the trial due to some glitch.

kglad

Community Expert

did you cancel within 2 weeks of starting your trial? if you were unable to and it's been a few more days, an employee may be able to help.

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