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FELIXFELAXE
Participant
May 22, 2025
Answered

Received two suspicious emails and wanted to verify what card was charged

Im not sure what to do about these emails. Are they scam and just baiting me to click and log in? Can anyone help me verify what the order details are because if they are under a card I own, I need to lock or change the card info? 

 

I did not authorize a charge and before today dont remember if I ever did make an account.

Anshul_NautiyalCorrect answer
Legend
May 22, 2025

can you log into the account using the id used to post here?


Hi @FELIXFELAXE,

 

I recommend reaching out to our Adobe Support team for assistance with this issue. They will be able to help you cancel your subscription. You can contact them through the following link:
Adobe Support – Contact Us

Let us know if you need any further assistance.

Regards,
^AN

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6 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2025

check your account, https://account.adobe.com to see what payment method is on file.  then check with that payment provider to see if you've been charged.

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Anshul_Nautiyal
Legend
May 22, 2025

Hi @FELIXFELAXE,

Thank you for reaching out.

Please note that all the emails you received are legitimately sent by Adobe and are not spam. It appears that the Adobe Creative Cloud subscription was purchased using the same email ID you used to post this query. Based on our records, the primary email address associated with the subscription was changed after the purchase.

If you did not authorize or purchase this subscription, please let us know as soon as possible so we can investigate further and assist you accordingly.

Regards,
^AN

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FELIXFELAXEAuthor
Participant
May 22, 2025

I did not authorize this purchase. This account i used to post was made this morning by me after scratching my head wondering if I ever did make an account.

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