receiving pop ups saying one of my Adobe apps is not genuine and will be removed which is not true

Forum|Forum|4 years ago
March 21, 2021
4 replies
691 views

Hello I’ve been receiving pop ups saying one of my Adobe apps on my surface pro is not genuine and will be removed in 10 days. However all of the Adobe apps I have were purchased by my school correctly and I’ve had them for many years So it makes no sense to notify me now 4 years later and despite them being real

Account management

This topic has been closed for replies.

Nancy OShea

Community Expert

Or maybe, just maybe you have remnants of old unsupported versions of Acrobat and Flash Player that need to be removed for security reasons. Use the Adobe Cleaner tool to wipe old apps off your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer.

Hope that helps.

Nancy O'Shea— Product User & Community Expert