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Participant
Sep 18, 2026 8:51 PM UTC
Answered

Recently my student plan expired. I was charged $75. I then went through the process of re-upping my student account. Today, however, I noticed the price hadn't gone back to what it was before. What can I do, or who can I contact to fix this?

Recently my student plan expired. I was charged $75. I then went through the process of re-upping my student account. Today, however, I noticed the price hadn't gone back to what it was before. What can I do, or who can I contact to fix this?

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Sep 18, 2026 9:00 PM UTC

    Thank you for posting, ​@Eve5C56 

     

    I understand how frustrating it can be to purchase what you believed would restore your student pricing, only to find that the expected rate was not reflected afterward.

     

    I reviewed your account and can see that you have an active Creative Cloud Pro plan and an Adobe Stock subscription. Based on what you've described, it appears there may be a mismatch between the offer that was purchased and the pricing currently associated with your subscription.

     

    Because subscription pricing can depend on the specific offer selected during purchase, I'd recommend contacting us directly so we can review your recent order and confirm how it was applied to your existing subscriptions.

     

    You can reach our support team here:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Once we review the order details, we'll be able to determine whether any additional action is needed regarding the pricing on your account.

     

    Please update this discussion if you have any additional questions, ​@Eve5C56.

    4 replies

    kglad
    Community Expert
    Community Expert
    Sep 18, 2026 9:00 PM UTC

    does your account ( https://account.adobe.com ) show a educational subscription?

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Sep 18, 2026 9:00 PM UTC

    Thank you for posting, ​@Eve5C56 

     

    I understand how frustrating it can be to purchase what you believed would restore your student pricing, only to find that the expected rate was not reflected afterward.

     

    I reviewed your account and can see that you have an active Creative Cloud Pro plan and an Adobe Stock subscription. Based on what you've described, it appears there may be a mismatch between the offer that was purchased and the pricing currently associated with your subscription.

     

    Because subscription pricing can depend on the specific offer selected during purchase, I'd recommend contacting us directly so we can review your recent order and confirm how it was applied to your existing subscriptions.

     

    You can reach our support team here:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Once we review the order details, we'll be able to determine whether any additional action is needed regarding the pricing on your account.

     

    Please update this discussion if you have any additional questions, ​@Eve5C56.

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    Eve5C56Author
    Participant
    Sep 18, 2026 11:06 PM UTC

    yes thanks! I got it all sorted out!

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    kglad
    Community Expert
    Community Expert
    Sep 19, 2026 1:56 PM UTC

    great!  and thanks for the follow-up.

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