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L
lIdIlI670
Participant
April 30, 2020
Question

recieving continuous verification codes I didn’t request

  • April 30, 2020
  • 14 replies
  • 25226 views

Over the last 5 days I have received no less than 79 verification codes that I did not ask for. Most in the middle of the night. I assume someone is attempting to log into my adobe account (can't imagine why) or there is a glitch somewhere. I have reached out to Adobe support but it hasn't been remedied. Is anyone else having this issue? 

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14 replies

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 3, 2020

Sounds like a persistent robot has your ID and is trying to crack your password.  I hope you use a very strong password -- 10+ alpha-numeric characters, upper & lower case and Two-step verification. Please log-in to your account below.
https://account.adobe.com/security

 

Nancy O'Shea— Product User & Community Expert
    J
    JTile
    Participant
    October 25, 2021

    Same thing is happening to me. I have a strong PW but Adobe site won't let me change my email ID. Every time I enter a new email address it says "email address already used" and will not let me change it. I've gotten about 25 text messages so far today. Will this last all night?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 25, 2021

    For assistance with an email / ID, please CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    May 3, 2020

    Actually this post has nothing to do with getting Help Using this forum system so I am moving it to the Get Started forum.

    T
    Test Screen Name
    Legend
    April 30, 2020

    Changing the password won't help, Peru Bob, so far as I can see as you get verification codes when trying to log on without it. The number is so high, and the fact it's at night, I wonder if someone is just doing this to annoy you.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      April 30, 2020

      Try changing your password.

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