Réclamation !!!

Question

Bonjour,

J'ai souscris il y'a 21 jours à une version d'essai illustrator. Je me suis connecté au bout de 21 jours pour me désabonner, j'ai eu le malheur de voir qu'un abonnement annuel creative cloud a été souscris ce qui m'oblige à payer 85 € pour le résilier. Je ne comprends pas cette erreur ! Pouvez vous m'aider ? Je ne trouve pas le contact d'adobe pour effectuer une réclamation !

Manan Joshi · Answer

Free trial period is for 7 days after that it turns into a full subscription automatically. However you have 14 days to cancel withput any cancellation fees, it seems you missed the free cancellation window. I would suggest you to contact support for further support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

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