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Participant
December 21, 2021
Question

Recurring Charge

  • December 21, 2021
  • 2 replies
  • 178 views

I keep seeing a charge to my corporate credit card in the amount of $16.08 each month and when I view my account I have no subscriptions. Any insight or help is appreciated!

 

Thank you! 

 

[Topic edited by moderator for clarity.]

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
December 25, 2021

@Mackenzie22351939iilc,

How is it that Adobe has your credit card number to bill if you didn't give it to them?

Are there any other unexpected charges to that card?  If so, contact your bank immediately.  They will ask you to sign some legal papers before  launching a fraud investigation with law enforcement and closing your card to further charges. 

 

If you did give Adobe your card number, then you need to read the terms you agreed to when you joined.

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Community Expert
December 24, 2021

Hello @Mackenzie22351939iilc,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan