Recurring monthly charge

To the Adobe Support Team,

I am writing to you regarding a recurring monthly charge of 70 ILS that I recently discovered has been billed to my account for the past two years.

I HAVE BEEN TRYING to resolve this via chat several times today. Each time, the session gets disconnected or reset, and I have to start all over again.!

While I recall opening an account, I was completely unaware that I was being charged for a paid subscription. More importantly, I have not utilized any of Adobe’s paid services during this entire period. Currently, the only version of Adobe installed on my computer is the free version, which does not include any premium editing features or tools.

Given that I have not used the services I’ve been paying for, I would like to request the following:

1. Immediate cancellation of this subscription to prevent further charges.

2. A review of my account usage to verify that the services were not used.

3. A refund for the charges made over this period, as this was a misunderstanding of the account terms and no services were rendered.

I am requesting to be connected with a supervisor or management to file a formal complaint. I have been charged for two years for a service I never received and never used, and I demand this be addressed immediately.