Recurring payments

Question

I have been charged monthly for something that I am not aware of and do not use. These charges have continued for several months, and I would like to understand exactly what I am being charged for.

Could you please investigate this issue, explain what the charges are for, and cancel any subscription or service associated with them if applicable? I would also like to know whether I am eligible for a refund for the charges that have already been taken.

I would appreciate your help in resolving this as soon as possible. Thank you.

Manan Joshi · Accepted Answer

For charge details you can check out the following link

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

Check your account at https://account.adobe.com/plans to see if you are subscribed to any plans. If yes then you will have to cancel them for the payments to stop

AkanshaAshra · Answer

Hi ​@smooth_warmth95d0,We understand your concern regarding this charge and wanted to help clarify the information we found.After reviewing the Adobe account used to create this post, we found that transactions were processed in 2023, and any eligible refund related to those charges was already issued at that time.At present, there are no active subscriptions associated with this email address. This suggests that the charge may be linked to a different Adobe account or email address.As mentioned by our Community Expert, ​@Manan Joshi, you can use Adobe's Identify the Adobe Charge tool to help locate the account associated with the charge. He has also shared the relevant article link in his response.We hope this helps clarify the situation, and we look forward to assisting you further.^Akansha

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