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trinity420
trinity420
Participating Frequently
July 29, 2024
Answered

Redeem Code nicht möglich

  • July 29, 2024
  • 1 reply
  • 866 views

Hallo,

hab auf cyberport.de einen Code für Adobe Foto Abo 20 GB gekauft. Beim Einlösen kommt eine Fehlermeldung:

 

"Das Land oder die Region zu diesem Code entspricht nicht Ihrer Adobe ID.
Sie können sich mit einer anderen Adobe ID anmelden oder sich an den Support wenden, wenn Sie Unterstützung benötigen."
 
Wie soll man das lösen? Ich hab 20 minuten lang den Support durchsucht, nirgends steht eine Telefonnummer. Adobe ist eh schon so teuer aber der Service dann noch so schlecht, dass man erst in einem Forum fragen muss. Extrem enttäsucht und verstehe, warum Adobe niemand gerne kauft. Was muss ich denn jetzt tun Adobe Team?? Einen Account erstellen in Deutschland?? Bitte schnell um Hilfe!!
Dreist, hier steht, sie können sich an den Support wenden, aber es gibt keinen Support, man muss hier im Forum posten und suchen welches Unterforum passt. Ihr spart echt wo ihr könnt um den Kunden zu verarschen.
This topic has been closed for replies.
Correct answer kglad

I also found an article to change the country associated with the account (I guess I need Germany -- this beautiful error messages does not give more detailed information). So, long story short, I can't change it myself, because of an error "this is not possible in your region -- contact adobe support", yeah great. How can I contact adobe support? This is a joke.


you're not an adobe customer (yet), so you'll need to use twitter/x.  otherwise, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 29, 2024

contact the vendor.

trinity420
trinity420Author
Participating Frequently
July 29, 2024

Not possible, then vendor just says, if you need help, contact "https://helpx.adobe.com/". Extremely helpful (not), no email address given on adobe website, no chat with an employee, no telephone number. Is that how customers are treated at Adobe? wtf.

trinity420
trinity420Author
Participating Frequently
July 29, 2024

I also found an article to change the country associated with the account (I guess I need Germany -- this beautiful error messages does not give more detailed information). So, long story short, I can't change it myself, because of an error "this is not possible in your region -- contact adobe support", yeah great. How can I contact adobe support? This is a joke.

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