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AlanisN
Participant
April 22, 2026
Question

Redeemed a code but can't install the programs?

  • April 22, 2026
  • 1 reply
  • 24 views

Hi, hope everyone is having a good day. I’m a college student, I bought one of those Adobe Creative Cloud cards that gives you access to a lot of their things (just started it today, and it expires next year). I already put the code, redeemed it and everything seemed fine. I downloaded the Adobe Creative Cloud, and when I tried to install one of the programs (say, Illustrator that would be my most needed thing right now, Premiere, After Effect and so on) it just says “Free Trial”. I already signed out and signed in from the desktop and the app, but still it still says the same thing. I don’t know if there is something else or if there is another thing I have to do so forgive me if this question sounds dumb, but I genuinely don’t know what to do anymore. Can somebody help me?

 

    1 reply

    Brad @ Roaring Mouse
    Community Expert
    Community Expert
    April 22, 2026

    That would be a question for Adobe support. Try start a chat. As this is a user-to-user forum, it’s not guaranteed someone from Adobe will see this and know how to respond.

    https://helpx.adobe.com/ca/contact.html

    AlanisN
    AlanisNAuthor
    Participant
    April 22, 2026

    Oh Alright, thank you so much!