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owais_2492
Participant
August 25, 2025
Question

Redemption history

  • August 25, 2025
  • 1 reply
  • 98 views

I recently redeemed a redemption code for 1 month usage of creative cloud and after two days it asks me to purchase a new plan. I am unable to look-up my redemption history, moreover how come the plan got disabled itself.

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 25, 2025

Hi owais_2492,

We're sorry for the trouble. I looked into your account details, however I could not find any active or trial subscription listed under this email address.

Did you use the redemption code with the same email address you used to post this question? If not, please share the correct email address with me through DM, and I'll look into the details.


^Shivangi

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