Reembolso

Question

El día 5 de mayo solicite el reembolso de 38 dolres por dos meses s que me cobraron. Sin avisar, me atendió un agente en línea y me dijo que hizo todo lo posible y que se realizaría el reembolso en los próximos días, ya paso mucho tiempo 19 días y nada, y lo peor es que cuando quiero entrar a asistencia al cliente solo me aparece una página negra. No reacciona y ya ni me puedo quejar, que hago?

kanikas28368183 · Answer

Hi Maya, I understand how concerning it can be when a refund doesn’t appear as expected.

I can see that the refund was successfully credited on 5 May, and from our end, the process is complete. At this point, I kindly recommend checking with your bank, as they can confirm when the amount is reflected on your statement.

If you need help with anything else or have other questions, please feel free to let us know.

Thanks

Kanika Sehgal

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