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Jcamilo_2410
Participant
June 4, 2026
Answered

Reembolso

  • June 4, 2026
  • 7 replies
  • 43 views

Soy usuario antiguo, ya no tengo periodo de prueba gratis, hoy me hicieron la facturación automática de un nuevo mes, pero me cobraron más de lo habitual, normalmente pagaba $39.000 y esta vez el débito fue por $97.000, y quiero cancelar el plan, estoy dentro de los 14 días pero no sé cómo o a quién solicitarle formalmente el reembolso, necesito ayuda

Correct answer kglad

were you on an education plan?

 

and the 14 day refund period doesn’t apply to renewals.

 

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

7 replies

Participant
September 17, 2026

Pero es que me estan cobrando mas plata y yo ya habia cancelado me esta pasando lo mismo, necesito mi dinero con urgencia, aparte intento cancelar y me sale esto

 

kglad
Community Expert
Community Expert
September 17, 2026

@sincere_enthusiast5FE6 

 

copy and paste here screenshots of your subscription/trial  start email from adobe and your cancellation email from adobe (showing the dates of each event).  redact all personal info.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 4, 2026

were you on an education plan?

 

and the 14 day refund period doesn’t apply to renewals.

 

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Participant
September 17, 2026

Yo hice todo esto, pero aún así me seguían cobrando, ya hice la cancelación nuevamente y me ponen disque un cobro extra

kglad
Community Expert
Community Expert
September 18, 2026

@sincere_enthusiast5FE6 

 

you should have adobe’s emails showing your subscription/trial start date(s) and your cancellation dates.  please copy and paste here screenshots of those emails showing those emails (with peronsal information redacted).