Skip to main content
Participant
October 31, 2022
Question

Reembolso

  • October 31, 2022
  • 1 reply
  • 145 views

Preciso solicitar um reembolso de uma assinatura feita incorretamente, não necessito desse aplicativo e foi feita uma assinatura anual.... quero reverter essa situação, como posso prosseguir??,

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    October 31, 2022

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.

     

    <moved from using the community >