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PoetaCeron
Participant
March 23, 2024
Answered

Reembolso

  • March 23, 2024
  • 4 replies
  • 832 views

Muy buen día a la comunidad, escribo por acá ya que no encuentro la manera de comunicarme co. Atencion al cliente, yo tenia el plan premium de adobe, al momento de realizarse el renuevo decido pasar al standard y se me indica que se hará un cobro de al rededor de 16 euros y el respectivo reembolso del costo del plan premium (24 euros aproximadamente) y de este reembolso aun no recibo nada, el día de hoy por este mismo motivo decido cancelar el plan del cual se me indica también se realizará el reembolso. Pero como pedir que estos reembolsos se realicen correctamente? 

    Correct answer Ged_Traynor

    @PoetaCeron you'll need to contact Adobe support about payment queries
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

    4 replies

    C
    carlos37025043evqh
    Participant
    June 3, 2025

    Estimados adoble el pasado 5 mayo anule mi suscripcion y tadavia no meh reambulsado los 24 euros de fianza,pero ademas con fecha 1 junui me han cargadi a mi cuenta otros 24.18 eyros de la suscripcion que ya estaba anulada,ruego que me develvan los 48 cobrados indevidamente,gracias anticipadas

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 3, 2025

    Hi @carlos37025043evqh,

    We appreciate you reaching out. I looked into your account details and found that you have an active subscription for Adobe Acrobat and you cancelled the subscription for AI Assistant for Acrobat on May 5, 2025.

    When did you request for the refund. I could not find any refund initiated from our end. Could you check with our support team here? https://adobe.ly/3ZcqCT1


    ^Shivangi

    C
    CCH2000
    Participant
    March 31, 2024

    Lo mismo, segun puedes cancelar su servicio y nada solo te hacen dar vueltas

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 31, 2024

    @CCH2000 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2024

    if you purchased via an app store (and not adobe.com), contact the app store.

     

    p.s. in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">

     

    P
    PoetaCeronAuthor
    Participant
    March 24, 2024

    No he utilizado aplicación,  todo se realizo desde adobe.com

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 24, 2024

    then contact adobe support.  again, there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    March 23, 2024

    @PoetaCeron you'll need to contact Adobe support about payment queries
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

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