REEMBOLSO

Forum|Forum|1 year ago
June 13, 2024
4 replies
1779 views

Escribo por aquí ya que el chat y los teléfonos no me han ayudado y no responden. Realice la cancelación de la prueba y ya me habían cobrado el último día. Solicité el reembolso pero aunque me dijeron que ya estaba efectuado, no es así. Hablé a mi banco y tuve que meter aclaración porque a ellos no les aparece nada acerca de esa devolución, esto ya tiene casi un mes y no veo el reembolso del mismo.

Correct answer Shivangi_Gupta

Hi there,

We appreciate you contacting us. As per your account details, you subscribed for Adobe Photoshop and Adobe Illustrator on April 6, 2024. You cancelled the subscription on the 16th day i.e. April 21, 2024.

Refund can only be claimed if the subscription is cancelled with 14 days. This is the reason you have been charged.

Let us know if you have any questions.

Regards,

Shivangi

^SG

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claudio_8933

Participant

necesito mi devolucion cobro indebido targeta repley <profanity deleted by mod>

kglad

Community Expert

@claudio_8933

read https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/4788157

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

Shivangi_Gupta

Community Manager

Hi @claudio_8933,

As per your account details, there is no Adobe plan associated with this email address. Please check if you made the purchase using the same email address. If not, share the email address with me through direct message and I'll look into the details.

Also, please avoid using profanity over here. We are here to help.
^Shivangi

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teobaldo_misael_1088

Participant

Tengo el mismo problema realice la cancelación antes de los 14 dias y no responde mensajes chat ni llamadas y no hya reembolso.

kglad

Community Expert

copy and paste here the emails confirming your trail start and your cancellation showing the dates of both. black-out personal info.

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teobaldo_misael_1088

Participant

Estimados adjunto la suscripción que lamentablemente fue por error ya que ya tenia suscripción activa pero al momneto de manipular el perfil se actualizo al plan 100gb, fue cancelado al instante a darme cuenta de error , adjuto imagenes de factura y imagen de numero de cancelacion.

Saludos

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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edith_1992

Participant

Buenas tardes me realizaron un cobro por una suscripcion que nunc he usado por COP $ 123.500 hay en la politicas de devolucion decia que si cancela en 14 dias del pago ( compra inicial) entiendase esto desde el debito del dinero. No desde los dias de prueba porque decia que era GRATIS . No conformes con esto me aplicaron una tarifa por gastos de devolucion de COP $ 613.500. lo cual me parece un abuso de confianza lo cual se puede denunciar en la superintendencia industria y comercio. Porque adicional, el canal de contactar un asesor es bastante limitado