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Ivan Mauricio38687044ghup
Participant
July 21, 2024
Answered

REEMBOLSO

  • July 21, 2024
  • 2 replies
  • 396 views

Active la prueba gratuita de 3 productos de adobe (photoshop, after effects, premier) y el dia 7 de la prueba intente cancelar pero no me dejaba, asi que lo deje en el aire, luego de que me cobraron, cancele la subscripción y en la factura decia que me iban a hacer un "reembolso prorrateado" donde me iban a devolver una cierta cantidad del dinero en 5 dias, y ya ha pasado casi un mes y no me devuelven por otro lado el asistente virtual no puede resolver mi queja ni me pone en contacto con un asesor.

Correct answer Shivangi_Gupta

Thread Summary

  • Customers signed up for a free trial of an Adobe product and could not cancel before the trial period ended.
  • This led to an automatic charge to their credit card.
  • In response, refund requests were submitted shortly after the charge, accompanied by concerns about how quickly the refund would be processed.

 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Adobe’s Refund Policy:

  • Adobe offers a 14-day refund window from the beginning of the subscription trial.
  • If you're within this period, you're eligible for a full refund.

2. Avoid Future Charges:

  • Cancel any active plans via Adobe Account Settings.
  • Set reminders for trial expirations and to avoid auto-renewals

Helpful Resources

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
September 17, 2025

Thread Summary

  • Customers signed up for a free trial of an Adobe product and could not cancel before the trial period ended.
  • This led to an automatic charge to their credit card.
  • In response, refund requests were submitted shortly after the charge, accompanied by concerns about how quickly the refund would be processed.

 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Adobe’s Refund Policy:

  • Adobe offers a 14-day refund window from the beginning of the subscription trial.
  • If you're within this period, you're eligible for a full refund.

2. Avoid Future Charges:

  • Cancel any active plans via Adobe Account Settings.
  • Set reminders for trial expirations and to avoid auto-renewals

Helpful Resources

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2024

contact adobe support.
twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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