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ivanny_1965
Participant
September 12, 2024
Answered

Reembolso

  • September 12, 2024
  • 4 replies
  • 405 views

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

    Correct answer Peru Bob

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or X (was Twitter):
    https://twitter.com/adobecare

    4 replies

    Maria2026
    Maria2026
    Participant
    February 25, 2026

     

    Hola, el 23/02/26 se realizó un cobro de mi suscripción de Acrobat. Yo ya había cancelado el plan y no estoy utilizando el servicio. Solicito por favor la revisión del cargo y el reembolso del último pago. De acuerdo a las políticas de reembolso me reintegren el valor pagado el día 23 de febrero porque el servicio yo no lo utilice ni lo pienso utilizar por favor espero una respuesta.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 26, 2026

    ​@Maria2026 

    If you properly canceled, any refund due will be processed within 14 days.

    You can check your account:

    https://account.adobe.com/

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

    L
    luis_alberto_0471
    Participant
    May 28, 2025

    Solicito que de acuerdo a las políticas de reembolso me reintegren el valor pagado el día 27 de mayo porque el servicio yo no lo utilice ni lo pienso utilizar

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    May 28, 2025

    Hi @luis_alberto_0471,

     

    Thank you for reaching out.

    Upon reviewing your account, we can confirm that you previously had an Acrobat plan associated with the Adobe ID used to post this query. This plan has since been cancelled.

    Your free trial was set to end on May 27, 2025, and a charge was applied for the subscription. However, since you cancelled the plan within the 14-day initial period, you are eligible for a refund. The refund will be processed automatically and should reflect in your account within a few business days.

    We hope this resolves your concern. Please feel free to reach out if you have any further questions.

    Regards,
    ^AN

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 12, 2024

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.


    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    September 12, 2024

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or X (was Twitter):
    https://twitter.com/adobecare

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