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Reembolso

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Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé

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Peru BobCorrect answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Maria2026

Participant

Hola, el 23/02/26 se realizó un cobro de mi suscripción de Acrobat. Yo ya había cancelado el plan y no estoy utilizando el servicio. Solicito por favor la revisión del cargo y el reembolso del último pago. De acuerdo a las políticas de reembolso me reintegren el valor pagado el día 23 de febrero porque el servicio yo no lo utilice ni lo pienso utilizar por favor espero una respuesta.

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Peru Bob

Community Expert

@Maria2026

If you properly canceled, any refund due will be processed within 14 days.

You can check your account:

https://account.adobe.com/

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/manage-account/using/update-billing-information

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Exquisite_Serenadee245

Participant

Hola, me pasó lo mismo yo había cancelado mi plan el 16/09/26, pero igual se me cobró hoy (el 20/09/26), qué pasó?, también quisiera el rembolso, porque tampoco voy a utilizar ni utilicé la app.

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luis_alberto_0471

Participant

Solicito que de acuerdo a las políticas de reembolso me reintegren el valor pagado el día 27 de mayo porque el servicio yo no lo utilice ni lo pienso utilizar

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Anshul_Nautiyal

Legend

Hi @luis_alberto_0471,

Thank you for reaching out.

Upon reviewing your account, we can confirm that you previously had an Acrobat plan associated with the Adobe ID used to post this query. This plan has since been cancelled.

Your free trial was set to end on May 27, 2025, and a charge was applied for the subscription. However, since you cancelled the plan within the 14-day initial period, you are eligible for a refund. The refund will be processed automatically and should reflect in your account within a few business days.

We hope this resolves your concern. Please feel free to reach out if you have any further questions.

Regards,
^AN

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Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

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Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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