Skip to main content
Participant
November 3, 2024
Answered

Reembolso

  • November 3, 2024
  • 2 replies
  • 471 views

hice la prueba de 30 dias y pasada la fecha cancelé la prueba pero aun no recibo el reembolso, lo hice dentro del plazo de 14 dias

This topic has been closed for replies.
Correct answer Peru Bob

Trials are now only 7 days.

What did you subscribe to?


See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

2 replies

kglad
Community Expert
Community Expert
November 3, 2024

stock is a 30 day trial, but otherwise- be careful and check your account, https://account.adobe.com

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 3, 2024

Trials are now only 7 days.

What did you subscribe to?


See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

caza_1649Author
Participant
November 3, 2024

estoy en tiempos de entrega correctos...
adjunto mail de adobe:

Ignacio Mathias, te damos la bienvenida a la prueba gratuita de Adobe Express.
Cuando termine la versión de prueba gratuita el oct. 27, 2024, se te cobrará la cantidad de Ar$ 5.861,24 (impuestos incluidos) mensualmente . tus suscripción se renovarán automáticamente mensualmente hasta que canceles. Precio sujeto a cambios en el momento de la renovación. Si cancelas antes de que finalice la versión de prueba gratuita, no se te cobrará la cantidad de . Cancela antes de nov. 11, 2024 y obtendrás un reembolso completo . Puedes cancelar en cualquier momento a través de la cuenta de Adobe o Atención al cliente. También aceptas las Condiciones de uso y las Condiciones de suscripción y cancelación.
kglad
Community Expert
Community Expert
November 3, 2024

again, stock is a 30 day trial, but otherwise- be careful and check your account, https://account.adobe.com

 

but you're still may be able to cancel without penalty.  follow the post by @Peru Bob