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Participant
July 25, 2017
Answered

Reembolso

  • July 25, 2017
  • 8 replies
  • 4957 views

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

This topic has been closed for replies.
Correct answer Kanikas

Hi Palmira,

 

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

 

Kindly update the thread for any other question.

 

 

Thanks

Kanika

8 replies

Jeqs
Participant
April 10, 2026

Me paso lo mismo, hice una primera cancelación y no me llego correo y aun así me siguio cobrando, cancele la segunda vez y aun no he recibo reembolso, como me pueden ayudar o a donde escribo correo para escalar mi caso?

kglad
Community Expert
Community Expert
April 10, 2026

@Jeqs 

 

what's your account show, https://account.adobe.com 

ShivangiGupta
Community Manager
Community Manager
April 9, 2026

📝 Thread Summary

Users in this thread are asking about Adobe subscription refunds after canceling their plans. The original poster wanted to know when a refund would be received after canceling within Adobe’s stated 14‑day cancellation window. Other participants later reported unexpected charges, difficulty canceling subscriptions, and uncertainty about whether refunds had actually been processed or credited by their banks. 

 

📚Best Resolutions for similar issues

  1. Cancellation can only be done if there are no pending dues on your account. More details: https://helpx.adobe.com/in/manage-account/kb/fix-failed-missed-payment.html
  2. You should confirm that the subscription was cancelled within Adobe’s refund window (for most plans, within 14 days of purchase). Refunds are not issued if the cancellation happens after this period or if an early termination fee applies. More details: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html
  3. Verify the cancellation is successful through a confirmation email.
  4. It usually takes 12-14 days for the refund to process. Please wait for the suggested time.

 

📒 Helpful Resources

Understand Adobe's subscription terms and refund policies

Fix a failed or missed payment

 

📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

^Shivangi
María alejandra
Participant
February 18, 2026

Hola, el 10 de febrero cancelé mi suscripción y lo hice dentro de los los días hábiles, ya ha pasado más de una semana y aún no se refleja mi reembolso, sigo a la espera..

gupta shivangi
Legend
February 18, 2026

Hi ​@María alejandra ,

Processing a refund usually takes 12-14 days. We request you wait for the said duration.

Let us know if you have any additional questions.

 

^Shivangi

toronja07
Participant
February 13, 2026

Hace un par de días atras cancele mi suscripción de adobe(dentro del plazo). Hoy me llega un correo descontándome plata, siendo que ya había cancelado, y me hicieron repetir los pasos de cancelación devuelta. Que puedo hacer? Realmente quiero un reembolso, me parece injusto.

kglad
Community Expert
Community Expert
February 14, 2026

@toronja07 

 

check  your account to see if you have any subscriptions, https://account.adobe.com

Nestor220
Participant
February 8, 2026

Ya cancelé mi suscripción, tengo que hacer algo más para pedir el reembolso o es automático? porque lo cancelé dentro de los 14 días

kglad
Community Expert
Community Expert
February 8, 2026

@Nestor220 

 

it’s automatic, if you qualify.  ie, check your account.

Micapau
Participating Frequently
February 3, 2026

Ya me descontaron y quiero el reembolso me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 9 mes y de la nada me lo cobraron, necesito ayuda y no me permite cancelar la suscripción me quieren cobrar un valor adicional 

kglad
Community Expert
Community Expert
February 3, 2026

@Micapau 

 

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and then check the log in to adobe.com using the account charged and check https://account.adobe.com

Micapau
Participating Frequently
February 5, 2026

@Micapau

Ya trate de que me devuelva y no vale sale error en la facturación cuando ya me descontaron incluso con impuestos, dicia qué espere 48h y ya lo hice y nada 

Participant
September 8, 2024

Yo he cancelado la suscripción hoy mismo, me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 1 mes y de la nada me lo cobraron, necesito ayuda.

 

kglad
Community Expert
Community Expert
September 8, 2024

@pablo_2810 

 

contact adobe support.

Kanikas
KanikasCorrect answer
Legend
July 25, 2017

Hi Palmira,

 

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

 

Kindly update the thread for any other question.

 

 

Thanks

Kanika

Participant
January 22, 2022

Me puede ayudar sobre cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, gracias.