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Reembolso

Forum|Forum|8 years ago
July 25, 2017
7 replies
4836 views

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Creative Cloud

Correct answer Kanikas

Hi Palmira,

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

Kindly update the thread for any other question.

Thanks

Kanika

ShivangiGupta

Community Manager

📝 Thread Summary

Users in this thread are asking about Adobe subscription refunds after canceling their plans. The original poster wanted to know when a refund would be received after canceling within Adobe’s stated 14‑day cancellation window. Other participants later reported unexpected charges, difficulty canceling subscriptions, and uncertainty about whether refunds had actually been processed or credited by their banks.

📚Best Resolutions for similar issues

Cancellation can only be done if there are no pending dues on your account. More details: https://helpx.adobe.com/in/manage-account/kb/fix-failed-missed-payment.html
You should confirm that the subscription was cancelled within Adobe’s refund window (for most plans, within 14 days of purchase). Refunds are not issued if the cancellation happens after this period or if an early termination fee applies. More details: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html
Verify the cancellation is successful through a confirmation email.
It usually takes 12-14 days for the refund to process. Please wait for the suggested time.

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Still have questions? Please create a new question thread in Account, Payment and Plan community

^Shivangi

María alejandra

Participant

Hola, el 10 de febrero cancelé mi suscripción y lo hice dentro de los los días hábiles, ya ha pasado más de una semana y aún no se refleja mi reembolso, sigo a la espera..

gupta shivangi

Legend

Hi @María alejandra ,

Processing a refund usually takes 12-14 days. We request you wait for the said duration.

Let us know if you have any additional questions.

^Shivangi

toronja07

Participant

Hace un par de días atras cancele mi suscripción de adobe(dentro del plazo). Hoy me llega un correo descontándome plata, siendo que ya había cancelado, y me hicieron repetir los pasos de cancelación devuelta. Que puedo hacer? Realmente quiero un reembolso, me parece injusto.

kglad

Community Expert

@toronja07

check your account to see if you have any subscriptions, https://account.adobe.com

Nestor220

Participant

Ya cancelé mi suscripción, tengo que hacer algo más para pedir el reembolso o es automático? porque lo cancelé dentro de los 14 días

kglad

Community Expert

@Nestor220

it’s automatic, if you qualify. ie, check your account.

Micapau

Participating Frequently

Ya me descontaron y quiero el reembolso me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 9 mes y de la nada me lo cobraron, necesito ayuda y no me permite cancelar la suscripción me quieren cobrar un valor adicional

kglad

Community Expert

@Micapau

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and then check the log in to adobe.com using the account charged and check https://account.adobe.com

Micapau

Participating Frequently

@Micapau

Ya trate de que me devuelva y no vale sale error en la facturación cuando ya me descontaron incluso con impuestos, dicia qué espere 48h y ya lo hice y nada

P

pablo_2810

Participant

Yo he cancelado la suscripción hoy mismo, me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 1 mes y de la nada me lo cobraron, necesito ayuda.

kglad

Community Expert

@pablo_2810

contact adobe support.

KanikasCorrect answer

Legend

Hi Palmira,

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

Kindly update the thread for any other question.

Thanks

Kanika

K

Kennya22115918icy7

Participant

Me puede ayudar sobre cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, gracias.

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