Participant

Answered

Reembolso

Forum|Forum|8 years ago
July 25, 2017
3 replies
4528 views

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Creative Cloud

Correct answer Kanikas

Hi Palmira,

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

You may also Contact Customer Care for more information.

Kindly update the thread for any other question.

Thanks

Kanika

Micapau

Participant

Ya me descontaron y quiero el reembolso me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 9 mes y de la nada me lo cobraron, necesito ayuda y no me permite cancelar la suscripción me quieren cobrar un valor adicional

kglad

Community Expert

@Micapau

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and then check the log in to adobe.com using the account charged and check https://account.adobe.com

Micapau

Participant

@Micapau

Ya trate de que me devuelva y no vale sale error en la facturación cuando ya me descontaron incluso con impuestos, dicia qué espere 48h y ya lo hice y nada

P

pablo_2810

Participant

Yo he cancelado la suscripción hoy mismo, me descontaron el dinero hace un par de horas, necesito el reembolso, no he estado usando la aplicación pór mas de 1 mes y de la nada me lo cobraron, necesito ayuda.

kglad

Community Expert

@pablo_2810

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Correct answer

Community Manager

Hi Palmira,

As you mentioned that you want to know about the refund, I see you have an Adobe account under the same ID as with forums.

A refund of $29.99 has already been credited to your account. Kindly get in touch with your bank if you don't see the refund amount.

You may also Contact Customer Care for more information.

Kindly update the thread for any other question.

Thanks

Kanika

K

Kennya22115918icy7

Participant

Me puede ayudar sobre cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, gracias.

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