Reembolso.

Forum|Forum|1 year ago
April 9, 2025
2 replies
3320 views

termino mi semana gratuita y el mismo dia que me debitaron cancele la compra.. me devolvieron solo una parte cuando el reembolso deberia ser total. que puedo hacer ?

Troubleshooting

Correct answer gupta shivangi

Hi @iara_3050,

Welcome to the Adobe community!
As per your account details, you still have an active subscription for Adobe CC all apps. Earlier you used Adobe Photoshop and Adobe Stock and cancelled on the 14th day.
I can see that you have been reimbursed for both of the applications post cancellation.
Let us know if you have any questions.

^Shivangi

gupta shivangiCorrect answer

Legend

Hi @iara_3050,

Welcome to the Adobe community!
As per your account details, you still have an active subscription for Adobe CC all apps. Earlier you used Adobe Photoshop and Adobe Stock and cancelled on the 14th day.
I can see that you have been reimbursed for both of the applications post cancellation.
Let us know if you have any questions.

^Shivangi

I

iara_3050Author

Participating Frequently

Si! Cancele y se aceptó el reembolso pero me llegó el reembolso de solo una parte , tengo que seguís esperando la otra parte del reembolso?

Jeffrey_A_Wright

Legend

Iara, I am showing that both subscriptions were refunded in one transaction. You can find information on any fees that were applied at https://adobe.ly/42pqgsH.

I see that you started a new subscription. For more information on the new membership, please see https://adobe.ly/3RPrjNH.

Finally, Iara, did you check to see if your educational institution offers its own discounted plan for Adobe software and services? ^JW