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K
kelly_9976
Participant
May 22, 2025
Answered

Reembolso

  • May 22, 2025
  • 4 replies
  • 607 views

Olá! Preciso entrar em contato do suporte a respeito do reembolso de uma compra. Já entrei em contato com Google play e solicitei o estorno, mas pediram para entrar em contato com vocês.

O pedido foi feito dentro do prazo. No play store não tem contato disponível para falar com vocês.

    Correct answer kglad

    contact google play.

    4 replies

    J
    jeimy_2037
    Participant
    August 4, 2025

    buenas tardes 

    se me acaba de cobrar una suscripción que no he hecho yo había cancelado eso, y ahorita se me vuelve a cobrar otra necesito un reembolso 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 4, 2025

    @jeimy_2037 

     

    check your account, https://account.adobe.com

    what's it show?

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    August 4, 2025

    Hi there, 

     

    We are here to help you. Please go through the steps shared in the link to cancel the subscription: https://adobe.ly/3UbxflC.

     

    Hope this helps! 

     

    Thanks 
    ^KS

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 22, 2025

    Hi @kelly_9976,

    Thanks for writing in. There is no active or trial subscription associated with this email address. 

    Did you make the purchase using a different email address?

    Let us know.


    ^Shivangi

    K
    kelly_9976Author
    Participant
    May 22, 2025

    Isso ,foi pelo meu e-mail. A própria atendente da Google play solicitou o cancelamento da assinatura para não gerar mais cobrança. Por qual contato posso fazer com vocês?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 22, 2025

    contact google play.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2025

    what's your trial start date?

     

    what's your cancellation date?

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