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paulo_1497
Participant
July 2, 2025
Answered

Reembolso

Fiz a assinatura mensal do Adobe pro, não consegui me adaptar ao programa e solicito o reembolso do valor que paguei, já que fiz o cancelamento no mesmo dia, estando dentro dos 7 dias grátis.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 7, 2025

Paulo, I can confirm you canceled your subscription last week. We are sorry you did not find more value in our services. Most refunds take seven to 14 business days to complete, depending on the financial institutions involved. For more information, see https://adobe.ly/4lhbEnL. ^JW

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3 replies

Amal.
Amal.
Legend
July 3, 2025

Hi there, 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe Account linked with the Adobe ID you are using on this community, and I am unable to find any active plan/subscription. If you have used a different Adobe ID for the purchase, please let us know via private message so we can track it further.

 

Click on the envelope icon in the top right corner of the page to start the private message.

 

 

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paulo_1497Author
Participant
July 4, 2025
Boa noite, como estão?

Na verdade eu já fiz o cancelamento da assinatura ela foi feita dentro dos
7 dias grátis que vocês oferecem e ainda não fui reembolsado. Foi realmente
na minha conta de email paulo.obando@discente.ufg.br
Caso necessitem de outros dados me informem, por gentileza para que o
reembolso seja feito.
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Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 7, 2025

Paulo, I can confirm you canceled your subscription last week. We are sorry you did not find more value in our services. Most refunds take seven to 14 business days to complete, depending on the financial institutions involved. For more information, see https://adobe.ly/4lhbEnL. ^JW

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