Skip to main content

2 replies

E
Enwid_Lopez4686
Participant
July 7, 2025

necesito un reembolso

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 11, 2025

@Enwid_Lopez4686 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if you cancel within the refund period, the refund is automatic, usually taking 1-2 weeks to complete on adobe's end.

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 14, 2025

Hi @Enwid_Lopez4686,

Apologies for the delayed response, and thank you for your patience.

I’ve reviewed your account and found that your Lightroom plan has been active for 3 months and 8 days. As per Adobe’s refund policy, refunds are only available if the subscription is cancelled within 14 days of the initial purchase.

If you have any other questions or need help managing your plan, feel free to reach out. We’re here to help.

^Shivangi

try67
Community Expert
try67Community Expert
Community Expert
December 6, 2023

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices