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Participant
August 14, 2025
Question

Reembolso

  • August 14, 2025
  • 1 reply
  • 140 views

Hola, quiero saber como puedo iniciar un reembolso estuve hablando con el asistente virtual pero solo me da vueltas, yo hice la prueba gratuita, la cancele y semanas despues me debitatin la plata igual

1 reply

kglad
Community Expert
Community Expert
August 14, 2025

check your account, https://account.adobe.com

what's it show?

Participant
August 14, 2025
  • Que mi plan esta cancelado, porque yo lo cancele, pero tambien quiero el reembolso
kglad
Community Expert
Community Expert
August 14, 2025

then you should have received 2 confirmation emails from adobe.  one for the trial subscription start and one for your cancellation.

 

what the dates of those two emails?