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Samuel Carlos
Participant
August 1, 2026
Question

Reembolso da renovação automática

  • August 1, 2026
  • 2 replies
  • 12 views

Minha assinatura foi renovada automaticamente e eu gostaria de solicitar o reembolso dessa cobrança, pois não pretendia renovar o plano.

    2 replies

    kglad
    Community Expert
    Community Expert
    August 1, 2026

    for others, renewals are automatic. adobe sends an email ~30 days prior to the renewal date with the updated subscription terms.  that’s the time to cancel, if you don’t want that renewal.

    Peru Bob
    Community Expert
    Community Expert
    August 1, 2026

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html