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Sara30883737rgje
Participant
July 4, 2023
Answered

Reembolso de cargo

  • July 4, 2023
  • 3 replies
  • 341 views

Cancele el servicio antes de que terminara el periodo de prueba, sinembargo me hicicieron el cargo a mi tarjera 

Correct answer kglad

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

M
marianna_6050
Participant
June 23, 2025

me paso algo parecido, to pague 2 meses, cancele el plan porque ya no necesitaba mas el programa pero aun asi mi me cobraron y no solo el mes sino el año, algo que yo no autorice 

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2025

you signed up for an annual subscription paid monthly. ie, you did agree.

M
marianna_6050
Participant
June 23, 2025

pero yo cancele por que no queria pagar el año, solo lo necestiaba por 2 meses

 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 5, 2023

Hi there,

We're sorry for the trouble. We checked and found that you cancelled your subscription for Acrobat. Since we can not share any confidential info here, it would be better if you can contact the support team. They will be able to provide specific information about your situation and assist you in resolving the issue.

 

Regards,

Shivangi

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 5, 2023

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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