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A
Alison34585019lhfd
Participant
January 5, 2024
Answered

REEMBOLSO INCOMPLETO

  • January 5, 2024
  • 2 replies
  • 343 views

Olvide cancelar la prueba gratuita y se hizo el cobro. Para lo cual solicité el reembolso, me devolvieron el dinero incompleto a pesar de que no ha pasado ni siquiera una semana y está dentro de los 14 días que supuestamente estipulan. Quiero el reembolso completo por favor. 

 

      This topic has been closed for replies.
      Correct answer Peru Bob

      We don't have access to your account on this user to user forum.

       Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      or X (was Twitter):
      https://twitter.com/AdobeCare

      2 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 6, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      Peru Bob
      Community Expert
      Peru BobCommunity ExpertCorrect answer
      Community Expert
      January 5, 2024

      We don't have access to your account on this user to user forum.

       Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      or X (was Twitter):
      https://twitter.com/AdobeCare

      A
      Alison34585019lhfdAuthor
      Participant
      January 6, 2024

      Intenté comunicarme con un agente pero el bot insiste en que tengo que tener una cuenta activa para comunicarme con una persona

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 6, 2024

      if your subscription is via a mobile app store, contact that store.

       

      otherwise, check your adobe account using the adobe id used to subscribe, https://account.adobe.com  

       

      does that show your subscription is active?  if so, use the same adobe id to contact support.

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