Reembolso por cobro de prueba gratuita

Forum|Forum|3 months ago
October 20, 2025
2 replies
401 views

buenas, tengo una duda....... adquiri photoshop y me dieron la prueba de 7 dias...... y en el mensaje del correo me dijeron que no me cobraron nada, que recien el cobro se haria a partir del dia 27 (luego de los dias de prueba) pero verifique mi cuenta de banco y si me debitaron el dinero..... alguien tuvo este caso?

Jeffrey_A_Wright

Community Manager

Diego, I am sorry but many of our services are unavailable due to the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/4nfXvHw to be kept up to date on the impact of the AWS outage on Adobe services. We appreciate your patience, please try again when https://adobe.ly/473VHwo is green. Thanks! ^JW

D

Diego_Ugarte1742Author

Participating Frequently

entonces cuando se solucione ese tema me haran el reembolso??

Peru Bob

Community Expert

@Diego_Ugarte1742

If you've done it properly, yes, you should receive a refund.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html