Skip to main content
Kayla Vecera
Kayla Vecera
Participant
January 30, 2026
Answered

refund

  • January 30, 2026
  • 2 replies
  • 88 views

Hi my credit card was charged a lot of money for a membership and a cancellation of the membership. I would like a full refund as I cancelled. 
 

Thanks,

Kayla

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks for posting about your subscription commitments, ​@Kayla Vecera . You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to cancel your subscription to the AI Assistant. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information on the cancellation and refund process.

     

    No action will be taken from this public discussion thread, so please get in touch with us directly if you have any additional questions about specific charges related to your commitment to Adobe, ​@Kayla Vecera .

    2 replies

    Nothinghere
    Nothinghere
    Participant
    February 5, 2026

    Why i cancel my plan and i can't get my refund.  And also i can't request the refund

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 5, 2026

    refunds are automatic, if you qualify.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    January 30, 2026

    Thanks for posting about your subscription commitments, ​@Kayla Vecera . You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to cancel your subscription to the AI Assistant. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information on the cancellation and refund process.

     

    No action will be taken from this public discussion thread, so please get in touch with us directly if you have any additional questions about specific charges related to your commitment to Adobe, ​@Kayla Vecera .

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices