refund

Forum|Forum|1 day ago
February 5, 2026
3 replies
27 views

I recently purchased the free trial for Adobe Acrobat, and was charged for the first month of a subscription. I asked Adobe for a refund and was told it was processed. I did not receive an email so called back and was then told I need to contact Google Play. Upon asking them for a refund was told I am ineligible. As the refund policy in Adobe states a full refund is allowed within 14 days (I have only had the subscription for a couple days), I am wondering how to receive a refund..??

Peru Bob

Community Expert

Any Adobe app purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.

from here:

https://helpx.adobe.com/in/x-productkb/policy-pricing/return-cancel-or-change-order.html

Jeffrey_A_Wright

Community Manager

@user_jones thank you for posting about managing your new subscription. I am sorry you did not find more value in our services.

Your subscription is still active. Please use the steps listed at https://support.google.com/googleplay/answer/7018481 to end your current commitment. For more information on the refund process through the Google Play Store, see https://support.google.com/googleplay/answer/2479637.