Refund

Forum|Forum|14 days ago
February 8, 2026
2 replies
52 views

I want to get my refund regarding on unauthorized payment in my gcash exchange. My gcash was link to other device for payment thats why when i check my device theres no subscription on this. So i call gcash and they email me the merchant order id and details of transaction and they say it was adobe acrobat. Could you please track the merchant order id? This was happen on january 30,2026 i hope you could track someone who purchase the subscription. I can provide the proofs regarding on transaction

Jeffrey_A_Wright

Community Manager

I am sorry, @Nipey , but there are no active subscriptions or recent transactions under the account you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for information on how to locate the account with the active subscription.