Refund

Forum|Forum|2 months ago
February 15, 2026
5 replies
151 views

I started a free trial of Lightroom and canceled it on the day it was due to end. Despite canceling on time, I was charged €50. I would like a full refund, as the cancellation was made before the trial expired.

Correct answer gupta shivangi

Hi @Maria Kwstopoulou

I’ve reviewed your account details and can confirm that you currently have an active annual prepaid plan for Adobe Lightroom Mobile.

Additionally, I see that there was a monthly Lightroom Mobile subscription on your account from August 17 to September 17, 2025.

Please note that Adobe offers a full refund only if a subscription is canceled within the first 14 days of purchase, and a free trial can be used only once per account. Since the current annual plan is already active, canceling it may not make the account eligible for a refund.

If you have any further questions or need clarification, feel free to let us know, we’re happy to help.

Kind regards,
^Shivangi

fernandac27122937

Participant

Gracias por la confirmación. Su plan actual finalizará. La suscripción a Creative Cloud Pro finalizará hoy y el nuevo plan comenzará de inmediato. Recibirá un reembolso de ARS -510477.36 (excl. impuestos) / -617677.61 (incl. impuestos). El reembolso corresponde al período pagado restante en su suscripción a Creative Cloud Pro, que recibirá en un plazo de 5 a 7 días hábiles. ¿Procedemos con la cancelación de su plan actual? Genial! Dado que usted es un cliente valioso para nosotros, Creative Pro - ARS 17,351.40/mes con impuestos incluidos Asistente de IA para Acrobat - ARS 1,727.88/mes con impuestos incluidos Valor total: ARS 19,079.28/mes con impuestos incluidos Esta es una oferta promocional exclusiva para usted de mi parte como un gesto de buena voluntad. El Asistente de IA para Acrobat es su asistente personal dentro de Acrobat. Simplemente puede hacer preguntas al Asistente de Acrobat y obtener respuestas en segundos, y luego convertir rápidamente esas respuestas en contenido: materiales de marketing, resúmenes de informes, tablas, correos electrónicos y más, ahorrando así innumerables horas. Me aseguraré de aplicar la promoción por un año. ¡Espero que esto suene mejor! ¿Le gustaría proceder con el mejor precio y el menor descuento de mi parte?

Dijiste esto

si

Greeshma

El agente dijo esto

Gracias por la confirmación. Su plan actual finalizará. La suscripción a Creative Cloud Pro finalizará hoy y el nuevo plan comenzará de inmediato. Recibirá un reembolso de ARS -510477.36 (excl. impuestos) / -617677.61 (incl. impuestos). El reembolso corresponde al período pagado restante en su suscripción a Creative Cloud Pro, que recibirá en un plazo de 5 a 7 días hábiles. ¿Procedemos con la cancelación de su plan actual?

El agente dijo esto

kglad

Community Expert

@fernandac27122937

do you have a question?

NoMI123

Participant

Hi, I had a 7 day free trial and cancelled, but I’ve been charged a monthly fee this month… How do I get a refund?

kglad

Community Expert

@NoMI123

check your account, https://account.adobe.com . does it show any subscriptions?

gupta shivangiCorrect answer

Legend

Hi @Maria Kwstopoulou

I’ve reviewed your account details and can confirm that you currently have an active annual prepaid plan for Adobe Lightroom Mobile.

Additionally, I see that there was a monthly Lightroom Mobile subscription on your account from August 17 to September 17, 2025.

Please note that Adobe offers a full refund only if a subscription is canceled within the first 14 days of purchase, and a free trial can be used only once per account. Since the current annual plan is already active, canceling it may not make the account eligible for a refund.

If you have any further questions or need clarification, feel free to let us know, we’re happy to help.

Kind regards,
^Shivangi

Maria KwstopoulouAuthor

Participant

Then how can I get my money back? Mind you, English isn’t my first language so explain it to me as simple as possible.

kglad

Community Expert

@Maria Kwstopoulou

you have to cancel within the cancellation period to qualify for a refund. and mobile subscriptions have to be cancelled via the mobile app store where the subscription was purchased.