Refund

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I started a free trial of Lightroom and canceled it on the day it was due to end. Despite canceling on time, I was charged €50. I would like a full refund, as the cancellation was made before the trial expired.

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gupta shivangiCorrect answer

Legend

Hi @Maria Kwstopoulou

I’ve reviewed your account details and can confirm that you currently have an active annual prepaid plan for Adobe Lightroom Mobile.

Additionally, I see that there was a monthly Lightroom Mobile subscription on your account from August 17 to September 17, 2025.

Please note that Adobe offers a full refund only if a subscription is canceled within the first 14 days of purchase, and a free trial can be used only once per account. Since the current annual plan is already active, canceling it may not make the account eligible for a refund.

If you have any further questions or need clarification, feel free to let us know, we’re happy to help.

Kind regards,
^Shivangi

NoMI123

Participant

Hi, I had a 7 day free trial and cancelled, but I’ve been charged a monthly fee this month… How do I get a refund?

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kglad

Community Expert

@NoMI123

check your account, https://account.adobe.com . does it show any subscriptions?

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gupta shivangiCorrect answer

Legend

Hi @Maria Kwstopoulou

I’ve reviewed your account details and can confirm that you currently have an active annual prepaid plan for Adobe Lightroom Mobile.

Additionally, I see that there was a monthly Lightroom Mobile subscription on your account from August 17 to September 17, 2025.

Please note that Adobe offers a full refund only if a subscription is canceled within the first 14 days of purchase, and a free trial can be used only once per account. Since the current annual plan is already active, canceling it may not make the account eligible for a refund.

If you have any further questions or need clarification, feel free to let us know, we’re happy to help.

Kind regards,
^Shivangi

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Maria KwstopoulouAuthor

Participant

Then how can I get my money back? Mind you, English isn’t my first language so explain it to me as simple as possible.

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kglad

Community Expert

@Maria Kwstopoulou

you have to cancel within the cancellation period to qualify for a refund. and mobile subscriptions have to be cancelled via the mobile app store where the subscription was purchased.

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