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FTF33
FTF33
Participant
February 15, 2026
Answered

Refund

  • February 15, 2026
  • 4 replies
  • 146 views

How do you request a refund on Adobe? I do not see any link to  request a refund on their website. I cancelled a Adobe Pro subscription before the trial period ends but was still charged several amounts despite not having any active paid subscription.

    Correct answer Kanikas

    Hi  FTF33, 

    I see that a refund was created yesterday and you will received it in your account within 7-10 business days. 

    Let us know if there is anything else you are looking for. 

     

    Thanks

    Kanika Sehgal 

    4 replies

    Decoscky20
    Decoscky20
    Participant
    February 28, 2026

    My account was just debited after calling subscription, you guy pls return my money

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 28, 2026

    ​@Decoscky20 

     

    you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    February 16, 2026

    Hi  FTF33, 

    I see that a refund was created yesterday and you will received it in your account within 7-10 business days. 

    Let us know if there is anything else you are looking for. 

     

    Thanks

    Kanika Sehgal 

    FTF33
    FTF33Author
    Participant
    February 21, 2026

    Hi Kanika, Thank you for your reply. I have indeed received refund of $7.99 debited from my PayPal account on Feb 16. Thank you.

    However, I was debited on the same day Feb 16 of two separate amounts from my debit card: $47.99 and $10.99. Debited by Adobe Sydney AUS. Could you please clarify if I should be expecting a refund of these amounts as well? KRGDS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 21, 2026

    ​@FTF33 

     

    what’s your account show? 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 15, 2026

    ie, refunds are automatic if you qualify.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 15, 2026

      The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
      To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
      -be sure to keep the verification email you will receive when you cancel
      Go here and check your account to determine your status https://account.adobe.com
      You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
      After 14 days the trial becomes a subscription and there is no refund
      See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
       

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