refund

Forum|Forum|22 hours ago
April 29, 2026
3 replies
19 views

Dear Support Team,

I subscribed to a trial plan and canceled it within the trial period. However, I was surprised to see that I was still charged for a monthly subscription despite canceling on time.

As soon as I received the notification on my card, I immediately canceled the plan again through the “Manage Plan” section. Given that I had already completed the cancellation during the trial period and received confirmation of that cancellation, this charge is unexpected and not acceptable.

I kindly request a full refund of the subscription fee charged to my account.

Cancellation reference number: AB07787600608CUS,

Please review this issue and process the refund at your earliest convenience. I look forward to your prompt response.

achilles2182

Participant

Hi Shiva,

this happened to me too. I cancelled my annual subscription on the final day and I was yet again charged the monthly subscription plus a cancellation fee when I cancelled at the end of my annual subscription. I would like a refund please! Thanks, Carlton

ShivangiGupta

Community Manager

Thanks for reaching out, @achilles2182.

I’ll look into your account details. Please stand by!

^Shivangi

ShivangiGupta

Community Manager

Thanks for your patience. I reviewed your account details and found that you have an active annual subscription to CC Pro since 5+ months. Early termination fee is charged when the subscription is cancelled before term end. You can refer to this article for more details:

I hope it helps.

^Shivangi

ShivangiGupta

Community Manager

Hi @Mohanad Hashem,

Adobe offers a full refund if a subscription is canceled within the first 14 days of purchase. I can confirm that your refund was initiated today after you canceled your plan. Please note that it typically takes 12–14 days for the refund to be processed and reflected in your account.

We appreciate your patience.

Additionally, we’d love to hear your feedback. Which Adobe product did you like the most, and what led to your decision not to continue with the subscription? Your insights help us improve our offerings.

^Shivangi