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matthew128363
Participant
May 10, 2026
Question

Refund

  • May 10, 2026
  • 3 replies
  • 12 views

I cancelled my Adobe Acrobat and was looking to where I could request a refund and could not find it anywhere what do I do?

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 10, 2026

    If you cancelled within 14 days of downloading the apps, refunds are automatic. Allow 10-15 business days for processing.

    After 14 days, no refunds. 

    https://account.adobe.com/plan

    Click on Manage Plan for more options. 

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    May 10, 2026

    You only get a refund if you cancel during the 14 days of a trial… after 14 days a trial becomes a subscription and there is no refund

    kglad
    Community Expert
    Community Expert
    May 10, 2026

    @matthew128363 

     

    refunds are automatic, if you qualify.:

     

    understanding cancellation fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel