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Kristinaonley
Kristinaonley
Participant
May 18, 2026
Answered

Refund

  • May 18, 2026
  • 1 reply
  • 17 views

Hi I have just cancelled my plan today as I thought I had already cancelled my subscription in the free trial period but was still charged today. Can you please tell me if the money will be refunded I cannot afford this

    Correct answer kanikas28368183

    Hi Kristinaonley,


    I can see that you have an Adobe Express subscription purchased through iOS under the same Adobe ID. Since the subscription was started on iOS, it needs to be canceled directly from your Apple account.

    Please follow the steps shared in this link to cancel the subscription: https://adobe.ly/3PwUh7z

    If you run into any issues or need help with the steps, feel free to let us know. We’re happy to help.


    ^KS

    1 reply

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    May 18, 2026

    Hi Kristinaonley,


    I can see that you have an Adobe Express subscription purchased through iOS under the same Adobe ID. Since the subscription was started on iOS, it needs to be canceled directly from your Apple account.

    Please follow the steps shared in this link to cancel the subscription: https://adobe.ly/3PwUh7z

    If you run into any issues or need help with the steps, feel free to let us know. We’re happy to help.


    ^KS

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