Refund

I want a refund. 

​My free trial converted to a paid subscription on the invoice date of November 26th. The payment failed on this date due to insufficient funds in my account.

​Today, 10th November, the payment was finally processed and withdrawn from my account. I immediately saw the charge and canceled the subscription immediately through my account, as I no longer require the paid service.

​I understand that the official 14-day refund window is calculated from the initial invoice date of November 26th. However, because the payment was only successfully processed and withdrawn today, and I canceled the service as soon as the funds were removed, I believe this is a valid case for a full refund as a goodwill gesture.

​I have not used the paid subscription at all since the trial ended on November 26th.

​Please review the timeline of the delayed payment withdrawal and my immediate cancellation. I request a full refund for this charge.