Question

Refund

Forum|Forum|6 months ago
December 11, 2025
2 replies
113 views

I canceled my membership on November 28, 2025. I haven't received a refund yet. What should I do?

Hi, I took a trial, and forgot to cancel the subscription, I did today, but I wonder why I was taken 2 amounts from my account, for the same product?

Invoice AE05136506471CGB Creative Cloud Pro Adobe Stock – 10 assets a month £23.99 Dec 1, 2025

Invoice AE05136506471CGB Creative Cloud Pro Adobe Stock – 10 assets a month £33.23 Dec 1, 2025, I am now requesting refund, but can you also explain why these payments?

gupta shivangi

Legend

Hi @anca_5158,

I reviewed your account details and found that you cancelled the subscription for Adobe Stock and a refund has been initiated. It usually takes 12-14 days for the refund to get processed.

Having said this, I would like to let you know that your annual subscription for Creative Cloud Pro is still active. If you do not intend to use it, please cancel it within next 4 days to avail the refund.

You can refer to this article to know the subscription terms: https://adobe.ly/48xBxvv

and this one to cancel your plan: https://adobe.ly/4oR4ebL

I hope it helps.

^Shivangi

Kanikas

Legend

Hi sıla27699904ws9k,

I see you have an Adobe account under the same ID as with this community. A refund was initiated and completed. You must have received an email today itself.

Kindly check your inbox. Let us know if there is anything else you need help with.

Thanks
^KS

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