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REFUND

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After I have cancelled my subscription, how can I refund my annual subscription? I didn't notice that it will automatically refunded to my bank. Please I need my money back!

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Jeffrey_A_WrightCorrect answer

Legend

Abegail, thanks for posting to this public discussion forum. I am showing that your current subscription is managed through Apple iTunes. Please see https://adobe.ly/4pYCT8Z for more information on how to manage your subscription. ^JW

John T Smith

Community Expert

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund

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abegail_4003Author

But It says that I have 7 free days trials and it automatically deducted to the annual subscription. I didn't even get to use the 7 days free trials.

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Jeffrey_A_WrightCorrect answer

Legend

Abegail, thanks for posting to this public discussion forum. I am showing that your current subscription is managed through Apple iTunes. Please see https://adobe.ly/4pYCT8Z for more information on how to manage your subscription. ^JW

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kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

if all your plans are cancelled within the refund period, it will take up to 14 days for the refund to appear on your side.

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