Refund

Question

How do you request for refund? I didn't realise that I have been paying for the last 3 months and I'm not even using this, so please advise. Thanks!

Jeff_A_Wright · Accepted Answer

Thanks for posting to this public discussion forum, Leo.

I am sorry for any confusion you may have encountered with managing your access to and use of our services. Please click on https://adobe.ly/4fy0NWi to speak with a member of our team who can assist you with your refund request.

I don't see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

For more information about the cancellation and refund process, see https://adobe.ly/4dzzg43.

Please update this public discussion thread if you have any additional questions, Leo. ^JW

John T Smith · Answer

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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