Refund

Question

I would like to request a refund on my subscription, i got charged $21.76 and $108.82 on may 27

kanikas28368183 · Accepted Answer

Hi there, I understand this can be a bit confusing. It looks like there are active subscriptions for Acrobat Pro (currently set to cancel) under the ID you’re using with the community.

If you haven’t been using these subscriptions, it's best to reach out to Adobe Support so they can review your account and assist you further. You can contact them using this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope this helps, and feel free to reach out if you have any other questions

Thanks

Kanika Sehgal

John T Smith · Answer

A refund is automatic if you cancel within 14 days of starting a trial… after 14 days the trial becomes a subscription and there is no refund if you cancel before the end of the subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-be sure to keep the verification email you will receive when you cancel
Log in and go here to check your account to determine your status https://account.adobe.com

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