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Jd123456789
Jd123456789
Participant
May 31, 2026
Answered

refund

  • May 31, 2026
  • 4 replies
  • 84 views

Hi, please help! How can I get a refund. I canceled the subscription today and still got charged, invoice is dated today as well. I do not need the product/service!

Correct answer kglad

you will get a refund if you cancelled during your trial period. here are the cancellation terms; select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

and check your account to make sure you cancelled everything you wanted to cancel, https://account.adobe.com 

4 replies

Jd123456789
Jd123456789Author
Participant
June 10, 2026

It has not been refunded

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 10, 2026

Allow 10-15 business days for refunds to be credited to your bank statement.

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 1, 2026

Did you get an email confirmation that you cancelled?

Check your spam folder.

Refunds get credited to your bank or credit card account within 10-15 business days.

 

Nancy O'Shea— Product User & Community Expert
Jd123456789
Jd123456789Author
Participant
June 1, 2026

I did receive a cancellation email, however it says I will have the subscription until end of this month. I no longer need it.

Will the refund be automatic?

Or should I submit something else to get it processed.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 1, 2026

refunds are automatic (if you qualify) and take up to 14 days.  did you check your account?

Jd123456789
Jd123456789Author
Participant
May 31, 2026

Thanks, how will I get my money back? Who will process it?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 31, 2026

you will get a refund if you cancelled during your trial period. here are the cancellation terms; select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

and check your account to make sure you cancelled everything you wanted to cancel, https://account.adobe.com 

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